Payment assistance:
SMS does not come with a payment confirmation code.
- Sometimes SMS comes with a time delay.
- This service is connected to the bank upon receipt of the card.
- The service is called 3-D Secure.
We draw your attention to the fact that if you do not receive SMS with a payment confirmation code, then you need to contact the bank that issued your card.
Did not come to the e-ticket or e-check mail.
- Sometimes tickets come with a time delay of 5-15 minutes.
- Please check your SPAM folder in your inbox.
- If the spam folder is empty, then you need to contact us by email. mail in the contact section, write the order number and request for re-sending the ticket or check.
We draw your attention to the fact that you enter the e-mail address 2 times, the first time on our site for an e-ticket and order status to come to you, and the second time you enter your e-mail address on the site of the Sberbank acquiring payment system You received an electronic cashier's check and an extract from the acquiring of Sberbank. Please verify that the e-mail is entered correctly in both cases.
The button "Pay" is not pressed.
- It is necessary to fill in all the fields and put all the checkmarks.
- Try to open the site in another browser.
- Try clearing your browser’s cache.
- If you came to the site from a mobile device, try to open the site on your computer.
We draw your attention to the fact that sometimes there are problems with pressing the Pay button in Internet Explorer browsers and Ipad - Iphone.
Payment online by credit card (E-ticket)
To order tickets for Folklore show "Russia In Fairytales", Go to the Playbill and Tickets.
Next:
- Select the appropriate event, date and time.
- Click on the block with date and time.
- Specify the required number of tickets for the category of tickets you need. If you need to add tickets of other categories, then click "+ Add more" and specify their number. The total cost is displayed in the panel on the right.
- Select the payment method "Bank Card"
- Enter the full name (Last Name, First Name, Middle Name), phone and e-mail. Your e-mail will receive an e-ticket, and phone number is used as a unique identifier for the buyer and for urgent communication in case of cancellation, replacement or transfer of the event.
- Click "Pay"
For payment (input of your card details) you will be redirected to the payment gateway of PJSC SBERBANK. Compound with the payment gateway and the transfer of information is carried out in a secure mode using of the protocol SSL encryption. In case your bank supports technology of safe conduct online payments Verified By Visa or MasterCard SecureCode for making a payment you may also need to enter a special password. This site supports 256-bit encryption. Confidentiality of the reported personal information provided by PJSC SBERBANK. The entered information will not be provided to third parties for except when stipulated by the legislation of the Russian Federation. Bank card payments are made in strict compliance with the requirements of payment systems MIR, Visa Int. and MasterCard Europe Sprl.
Invoicing for legal entities (E-ticket)
To pay for tickets as a legal entity, please send us an email to info@russiainfairytales.ru information:
- Company details
- Date and time of the event
- Number of tickets and their category
In response, we will send you an Invoice Agreement, after paying the invoice and depositing money into our account, you will automatically receive an email. tickets After the event we will send you a package of closing documents.
Attention:
The e-ticket is valid only for a single pass to the Event. Do not allow unauthorized persons to reprint or copy the e-ticket, as they may use it before you! This document is as valuable as cash.
In order to prevent conflict situations, please bring with you an identity document (passport), the bank card with which the payment was made, as well as the mobile phone number provided during the ordering process.
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